/>
DOWNLOAD EXECUTIVE SUMMARY
  • ods-1
  • ods-3
  • ods-4
  • ods-5
  • ods-6
  • ods-7
  • ods-8
  • ods-9
  • ods-10
  • ods-11
  • ods-12
  • ods-13
  • ods-17

We Are Sanitas

Culture and talent

At Sanitas, we are committed to achieving professional excellence in every area of our organisation. That is why we invest in developing leadership and talent among our employees. This growth-oriented approach strengthens our organisation while contributing to societal well-being and creating a positive, transformative impact within the community.

GRI 2-7, 3-3, 401-1

What We Do How we do it Culture and talent Strategic Partnerships

Our job is to care, and that care begins with our own employees. We work to provide them with a pleasant, comfortable, and safe working environment, where they can carry out their roles while looking after their physical and emotional well-being. We believe in a leadership model based on the concept of Caring Leadership: leaders who prioritise the people in their teams so that, together, we can offer the best possible service to our patients.

Elena Juárez

Chief People Officer, Sanitas and Bupa Europe & Latin America

Digitalisation: a cross-cutting pillar of our work

GRI 404-1

In recent years, Sanitas has focused significant efforts on accelerating its digital transformation, making it a strategic part of the company’s culture. Digitalisation has become a core driver of innovation, operational efficiency, and more personalised patient care.

Our leadership programmes

Bupa Advance

A leadership development programme aimed at company executives, where participants strengthen their skills through expert-led training, cross-regional collaboration, and business challenge participation.

ELA Leadership programme

The first in-person edition, gathering 27 directors from across the Market Unit to develop leadership skills aligned with the “Leaders who care and inspire dreams” model.

Impacta

This four-month in-person programme is targeted at 50 managers from all business units and provides leadership tools and resources. Now in its fifth edition, it has already attracted over 250 participants.

Take the lead

In order to promote greater female representation in leadership roles, we launched this internal female talent program for the first time. 17 high-potential women worked on three key pillars: leadership development, visibility, and networking. Addressing gender diversity requires a comprehensive approach that fosters changes in organisational culture and equitable HR policies, as well as a sustained commitment to gender equality. In parallel, we select future leaders annually for the Promociona programme in collaboration with ESADE.

Skills development programmes

  • Competency plan

    We establish a competency plan that is reviewed annually. In 2024 it focused on improving communication, data management, and learnability.

  • Language plan

    We enhanced our language training offer in 2024 by introducing digital learning solutions to reach more employees. We offer a wide variety of learning formats that can be adapted to suit individual needs. This has led to a significant increase in participation.

  • InsurTech

    A pioneering project that merges insurance expertise with digital innovation, in collaboration with one of Spain’s top business schools specialising in digitalisation. This approach promotes the positive impact of technology on people and organisations through case studies and digital leadership.

  • Modern selling

    Supports the sales department in order to enhance their sales skills and drive business growth. The skills associated with the effective management of digital tools and new sales methodologies are an essential requirement.

  • The healthcare negotiation academy

    Negotiation is a critical skill for much of our workforce.
    This programme emphasises the importance of dialogue and active listening to understand the expectations and interests of our stakeholders. These skills help our employees be better prepared to achieve their personal and organisational goals in line with our core values of respect and transparency.

  • Plan Ateneo

    Plan Ateneo is based on seven development programmes aimed at our dental clinic teams. These programmes are designed to empower professionals to continue learning and advance in their current roles or in future promotions. Our primary goal is to become the most attractive employer for the most talented professionals.

  • Human Factor

    The human element in customer relations is fundamental to Sanitas. The Human Factor programme, aimed at frontline staff, has continued this year. It includes live virtual sessions on effective communication based on our values: courage, empathy, and responsibility. The programme also continues with the ‘buddies’ initiative, The Human Factor Awards to recognise excellence on the frontline, and team-building activities designed to foster commitment and a sense of pride within the team, as we strive to offer the best customer experience.

Innovation-driving programmes

01.

Eco-Disruptive

An international programme designed to develop talent and drive sustainable innovation through collaboration with start-ups. Our goal is to promote a positive social impact while reinforcing our commitment to sustainability for the benefit of society as a whole.

02.

B-Disruptive

An internal hackathon where Sanitas employees share and develop ideas alongside international colleagues. Over a 48-hour period, a powerful innovation ecosystem is created —one that values internal knowledge and inspires our most proactive talent.

03.

Intrapreneurship

This programme leverages the internal expertise within the organisation to create added value for both teams and the company. Our employees are continuously learning and updating their skills, and are often best positioned to lead innovation initiatives to improve processes and services. This programme provides support and guidance for employees with innovative ideas for improving organisational effectiveness.

Digital platforms and tools

We provide our employees with digital training tools through e-learning platforms, This way, training is tailored to the specific knowledge requirements of employees, who can access from anywhere to suit their professional and personal commitments.

Other projects and platforms

  • Onboarding

    The first few weeks are key for new employees, which is why at Sanitas we take the onboarding of our new team members very seriously. We offer a comprehensive onboarding plan that includes site visits, welcome sessions with our CEO –Iñaki Peralta– and our Chief People Officer –Elena Juárez–, as well as a buddy programme.

  • Young talent programme

    In 2024, we continued our initiative to welcome students and recent graduates, helping to launch their careers while benefiting from their contributions across different business areas. Faced with the challenge of recruiting healthcare professionals due to the shortage of skilled candidates, the company has launched specific initiatives to identify and attract the most needed profiles.

  • Upskilling plan

    Our goal is to enhance the digital skills of our workforce, ensuring they can adapt to technological environments, supporting smoother data integration, and optimised decision-making processes.

  • Personal energy

    This global initiative aims to empower and promote the overall wellbeing of each individual. It seeks to support employees in cultivating self-awareness that facilitates the effective management of their energy and enhances their resilience. In 2024, we relaunched the programme, adapting it to current needs with various open sessions available to all employees.

DIVERSITY
INCLUSION
EQUALITY

The importance of diversity, inclusion and equality among our employees

GRI 2-7, 3-3, 405-1

We deeply value our team, which is why attracting and selecting the best talent is one of our top priorities. In 2024, Sanitas’ employment indicators reflected positive growth, consolidating our position as a company committed to professional development and long-term growth.

Currently, our workforce includes 11,360 people, distributed as follows:

Sanitas Seguros + Corporativo

1,836

Sanitas Hospitales

3,429

Sanitas Mayores

4,247

Sanitas Dental

1,848

Our equality plan

At Sanitas, equity and inclusion are essential to our corporate culture. This is reflected in our workforce, where women represent 74.5% of all employees. This figure highlights not only our strong commitment to diversity, but also our efforts to create an environment where talent can thrive on equal terms.

Our diversity and inclusion plan

In 2024, we continued implementing our Diversity and Inclusion Plan, a strategic initiative aimed at fostering an equitable and inclusive workplace across all our sites. Our workforce includes professionals from different nationalities, making diversity a key asset that enriches our organisation and enhances our global perspective.

This cultural mosaic boosts team cohesion, fosters creativity and innovation, and creates a dynamic ecosystem where different viewpoints help generate more disruptive and effective solutions.

Supporting the overall wellbeing of our people

GRI 403-1, 403-6

Providing a safe and healthy work environment is essential to ensuring the wellbeing of our employees. Beyond protection and care, we are committed to delivering an enriching work experience in which everyone can reach their full potential in an atmosphere of trust, balance, and fulfilment.

Working conditions

GRI 2-30

At Sanitas, we have a solid Occupational Health and Safety Plan designed to ensure the best conditions for our employees. We also promote a healthy work-life balance through digital disconnection and work-life balance policies.

Connectivity and digital communication

In a context where digitalisation is key, we provide innovative tools that enhance internal communication and strengthen employee connectivity across the Bupa Group.

  • Somos Sanitas app

    An integrated platform that centralises HR procedures —from salary information to holiday requests and other administrative processes.

  • Workvivo

    A digital platform used across the Bupa Group to promote collaboration and remove geographic and language barriers. Its interactive approach enables smoother communication and fosters a more connected and inclusive work environment.

A team defined by solidarity

One of the defining traits of our team is its strong sense of solidarity, always attentive to the needs of the wider community.

We have developed an ongoing micro-donation programme to support high-impact initiatives throughout the year. This initiative enables employees to contribute flexibly and consistently to causes with strong social value and fosters a culture of solidarity within the organisation.

Digitalisation: a cross-cutting pillar of our work

Our commitment to technological innovation is redefining the way we work: it creates an agile, collaborative environment that fosters continuous learning and process optimisation. This digital transformation demonstrates how technology can be a true engine for organisational growth and healthcare excellence, driving ongoing improvements in service quality.

In 2024, Sanitas delivered over 473,195 hours of training across various fields.

The development of competencies is a key pillar of our growth strategy, which is why our annual plan focuses on strengthening key skills. Effective communication, advanced data management and learnability (the ability to adapt and continuously learn) have become fundamental to our training programme. Fostering the professional and personal development of our people is a commitment that helps us grow and meet future challenges with success.

Innovation-driving programmes

Digitalisation is a core element of Sanitas’ corporate culture. It reflects the company’s unwavering commitment to innovation and continuous improvement.

By implementing advanced technological solutions across all operational areas, we not only optimise our processes, but also foster a work environment that encourages agility, collaboration and continuous learning. This approach enables us to spearhead the delivery of healthcare, and showcase how technology can be a powerful catalyst for organisational development and efficiency.

That is why we offer a range of training initiatives designed to integrate innovation into our employees’ everyday work.

Digital platforms and tools

Bupa Learn

Our corporate digital learning platform, designed to be more accessible and personalised. This tool is designed to enhance the skills and abilities of Sanitas and ELA employees, enabling them to progress in their professional training regardless of their location.

Rumbo

A new comprehensive career management platform that aims to broaden professional development opportunities for our Sanitas employees. Through Rumbo, employees have the opportunity to access career development training, explore professional opportunities across different areas of the company, participate in projects, or benefit from personalised advice.

The Importance of diversity, inclusion and equality among our employees

At Sanitas, we actively promote diversity and inclusion, with a particular focus on supporting people with disabilities. To this end, we have developed awareness initiatives involving the Executive Committee. As part of this strategy, we have implemented training programmes aimed at identifying and managing cognitive biases, strengthening inclusive leadership, and adopting more equitable recruitment practices, targeted at both managers and employees.

Our commitment to diversity is reflected in the active inclusion of people with disabilities in our workforce, in line with the principles of the Disability law. In 2024, we achieved a representation rate of 4.10% through collaboration with special employment centres via direct hiring. Integration is carried out through direct hiring and strategic partnerships with organisations specialised in labour inclusion. Furthermore, we ensure that our facilities and work environments are accessible. Additionally, Sanitas made purchases from special employment centres amounting to over 5.5 million euros.

Our equality plan

Our Equality Plan builds on the progress made in recent years and ensures that all our activities are guided by the principle of equal opportunity. We apply this approach across the board to maintain a working environment that is fair, inclusive and free from discrimination. These initiatives reinforce our mission to build a fairer, more diverse and inclusive organisation.

Supporting the overall wellbeing of our people

External recognition endorses our efforts to attract and retain the best talent. According to the Merco Talento corporate reputation monitor, Sanitas is ranked No. 1 in the healthcare sector and 19th overall. In addition, Forbes has recognised us as one of the Top 100 Best Companies to Work For. This success in talent management reflects our exceptional work environment, where employee wellbeing and professional development are top priorities.

Job stability is one of the fundamental pillars of our strategy: 91% of our workforce is employed on permanent contracts, and all employees benefit from collective bargaining agreements. In addition to their salary, employees have access to a wide range of benefits including:

  • Life insurance and temporary disability benefits
  • A flexible compensation system with tax advantages
  • Funeral and healthcare insurance
  • Pension scheme
  • Health promotion through our VIVA programme

VIVA is our wellness program, based on five essential dimensions: physical, emotional, social, environmental and financial health. Through VIVA, we promote healthy habits via initiatives covering emotional support and stress management, nutrition, sleep, and physical activity, social interaction, and financial stability. We also encourage sustainability as part of our purpose to generate a positive impact on our employees, their families, and their communities. This free health programme is available to all employees and includes both in-person and virtual sessions, along with a wide range of benefits supporting each of the five pillars.

In 2024, Sanitas was once again recognised for its health and wellbeing practices. The company received Intrama’s Top Wellbeing Company certification and the HR Innovation Award from Expansión, as well as the Digital Award for a workplace safety and health initiative.

People Pulse. Our organisational culture is rooted in active listening and continuous improvement. Through this survey, we assess the experience and engagement of our employees. It has gathered over 6,000 comments and achieved an eSat score of 86 points, with 74% participation from the workforce.

Working conditions

 

GRI 2-30

We encourage sustainable mobility alternatives that not only support personal and professional balance but also strengthen our environmental commitment. These include remote working, corporate shuttle buses, and bike and electric scooter rentals, all helping to reduce environmental impact and improve accessibility to our workplaces.

Employee wellbeing is a priority, and we maintain ongoing dialogue with employee representatives and trade unions. We also implement strategies to reduce staff turnover and absenteeism, Through talent retention and wellbeing policies, we aim to build a stable and attractive working environment.

A team defined by solidarity

Our positive impact initiatives include reforestation efforts and environmental clean-ups, designed to raise awareness about the links between environmental, social, and health challenges. These activities generate tangible environmental benefits while reinforcing collective awareness of the need for more sustainable development models.

We have also redesigned our Volunteering Plan, structuring it around four health-related pillars: social impact, health education, assistance , and personal development. The goal is to expand participation opportunities for employees, enabling them to get involved actively or contribute through donations, always on a voluntary basis and in line with their interests and availability. With this approach, we reaffirm our commitment to building a more equitable, healthy, and sustainable society.

Informe Anual 2024 Sanitas
Powered by  GDPR Cookie Compliance
Privacy overview

When you visit any website, it may itself collect or store information in your browser, generally through the use of cookies. This information may be about you, your preferences, or your device, and is used primarily to make the site work as expected. The information generally does not directly identify you, but it can provide you with a more personalized web experience. Because we respect your right to privacy, you can choose not to allow us to use certain cookies. However, blocking some types of cookies may affect your experience on the site and the services we can offer. More information